Refund and Returns Policy

Last updated: July 23, 2024

Thank you for shopping with Modern Decor Space. We strive to ensure that our customers are satisfied with their purchases. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

Returns

1. Eligibility for Returns
   • Items must be returned within 30 days of receipt.
   • To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
   • Certain types of goods, such as customized products, are exempt from being returned.
2. Return Process
   • To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return.
   • Once your return is approved, we will provide instructions on how and where to send your package.
3. Non-returnable Items
   • Customized products
   • Downloadable products

Refunds

1. Refund Process
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
2. Partial Refunds
   • There are certain situations where only partial refunds are granted:
     • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
     • Any item that is returned more than 30 days after delivery.
3. Late or Missing Refunds
   • If you haven’t received a refund, first recheck your bank account.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and still have not received your refund, please get in touch with us at [email protected].

Replacements

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected].

Shipping

• To return your product, you should mail your product in the original packaging to the address provided in the instructions
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at [email protected].